FAQ
Frequently Asked Questions
We love hearing from our customers—and we've noticed some questions come up again and again. Here are answers to the most common things people ask us. If you don't see your question here, reach out anytime. We read every message.
About Goat Milk Skincare
Why goat milk? What makes it special for skin?
Goat milk is one of nature's most complete skincare ingredients. It contains natural lactic acid for gentle exfoliation, vitamin A (natural retinol) for cell renewal, and fatty acids that closely match human skin. The fat molecules in goat milk are also smaller than those in cow milk or most plant oils, which means they actually absorb into your skin rather than just sitting on top.
Beyond the science, goat milk has been used for beautiful skin for thousands of years—Cleopatra famously bathed in it. We're just continuing a tradition that's worked for millennia.
Is goat milk skincare good for sensitive skin?
Absolutely—this is actually where goat milk shines brightest. Goat milk's pH (around 6.3-6.7) closely matches human skin, which means it cleanses and moisturizes without disrupting your skin's protective barrier. The natural fats help repair and strengthen sensitive skin rather than irritating it.
Many of our customers came to us after years of struggling to find products their reactive skin could tolerate. We hear regularly from people who say our products are the first thing that hasn't caused a flare-up.
Can goat milk help with eczema or psoriasis?
Many customers with eczema and psoriasis report significant improvement with regular use of our products. While we can't make medical claims or promise specific results, goat milk's barrier-repairing fats, gentle pH, and anti-inflammatory properties address several factors that contribute to these conditions.
We always recommend patch testing first and continuing to work with your dermatologist for ongoing skin conditions. Goat milk skincare can complement medical treatment, but it's not a replacement for professional care.
Is goat milk skincare good for acne-prone skin?
Yes! This surprises some people, but goat milk works well for acne-prone skin for several reasons. The lactic acid provides gentle exfoliation that helps prevent clogged pores. The antibacterial properties of certain fatty acids (capric and caprylic acid) help keep skin balanced. And unlike heavy oils that can trigger breakouts, goat milk moisturizes without clogging pores.
Many acne sufferers actually have damaged moisture barriers from harsh acne treatments—goat milk helps repair that barrier while keeping skin balanced.
Will goat milk skincare work for oily skin?
Counterintuitively, yes. Oily skin often overproduces sebum because it's actually dehydrated—your skin compensates for dryness by making more oil. When you properly hydrate oily skin with compatible ingredients like goat milk, oil production often normalizes.
Our lighter formulations work especially well for oily skin types, providing hydration without heaviness.
Is goat milk skincare anti-aging?
Goat milk contains several compounds that support aging skin. The natural vitamin A (retinol) promotes cell turnover and helps repair sun damage. Lactic acid gently exfoliates to reveal fresher skin. The fatty acids help maintain skin's firmness and elasticity.
For more intensive anti-aging support, our Colostrum Cream contains growth factors that actively signal skin cells to regenerate—supporting collagen production and cell renewal.
About Our Products
What's the difference between your different face creams?
Face Cream — Our original formula. A balanced, everyday moisturizer suitable for all skin types. Great for anyone new to goat milk skincare.
Superfruits Face Cream — Our original formula enhanced with antioxidant-rich fruit extracts for added protection against environmental damage and extra brightening benefits.
Colostrum Cream — Our most advanced formula featuring goat colostrum with growth factors for active regeneration. Best for aging concerns, damaged skin, or when your skin needs intensive support.
Rejuvenating Cream — Targeted formula for specific skin renewal needs.
Not sure which to start with? Our original Face Cream is always a safe choice—it's our bestseller for a reason.
What's colostrum and why is it in skincare?
Colostrum is the nutrient-dense "first milk" mammals produce immediately after giving birth. It's fundamentally different from regular milk—packed with growth factors, immunoglobulins, and concentrated nutrients designed for rapid development.
When applied to skin, these growth factors signal cells to repair and regenerate, supporting the same processes that naturally slow as we age. Our Colostrum Cream is ideal for anyone wanting to actively address signs of aging or support skin recovery.
We only collect colostrum after baby goats have received everything they need—the surplus is what goes into our skincare.
How long do your products last? What's the shelf life?
Unopened, our products are good for 12-18 months from the production date. Once opened, we recommend using within 6-9 months for optimal freshness and effectiveness.
Store products in a cool, dry place away from direct sunlight. You don't need to refrigerate them, but avoid leaving them in hot cars or steamy bathrooms.
Are your products organic?
Yes. Our goat milk comes from goats raised on our own Washington State farm using organic practices—no pesticides, hormones, or unnecessary interventions. We also prioritize organic sourcing for our other ingredients whenever possible.
Are your products tested on animals?
Never. We're a family that lives with and loves our animals—the idea of testing on them is unthinkable. Our products are tested on willing human family members (and we have six kids, so plenty of volunteers).
Are your products vegan?
No. Goat milk is an animal product, so our skincare is not vegan. However, our products are cruelty-free and our goats are treated as part of our family, not as production units.
Do your products contain any common allergens?
Our products contain goat milk, which is a dairy product. If you have a severe dairy allergy, please consult with your doctor before use.
We do NOT use nuts, gluten, soy, or synthetic fragrances in our formulations. However, if you have specific allergies, please check individual product ingredient lists or contact us directly—we're happy to help you find products that work for your needs.
Are your products safe during pregnancy?
Our goat milk products use naturally-derived ingredients and are generally considered safe during pregnancy. However, we always recommend consulting with your healthcare provider about any skincare products during pregnancy, as individual circumstances vary.
Our products do not contain retinoids at therapeutic levels, synthetic fragrances, or other ingredients commonly flagged for pregnancy.
Using Our Products
How do I use goat milk moisturizer?
For best results:
- Cleanse your face (our goat milk cleanser works great, but use what you have)
- While skin is still slightly damp, apply a small amount of moisturizer
- Gently massage in upward motions until absorbed
- Use morning and evening for best results
A little goes a long way—start with a pea-sized amount and add more if needed.
Can I use your products with other skincare?
Yes! Our products layer well with other skincare. If you use serums or treatments, apply those first (thinnest to thickest), then follow with our moisturizer. Our gentle formulations rarely conflict with other products.
If you use prescription treatments like tretinoin, our goat milk moisturizer can actually help buffer irritation—many customers use it as their moisturizing step in retinoid routines.
How long until I see results?
Most people notice their skin feels softer and more comfortable within the first week. Visible improvements in texture and tone typically appear within 3-4 weeks of consistent use. More significant changes—reduced fine lines, improved barrier function, balanced oil production—usually develop over 2-3 months.
Skincare works through cumulative effect. Consistency matters more than quantity.
Can I use goat milk products on my body, not just my face?
Absolutely! While our face creams are formulated specifically for facial skin, many customers use them on necks, hands, and other areas. Our Hand Cream, Active Cream, and Muscle Cream are specifically designed for body use. Our goat milk soaps bring the same benefits to your whole body.
Can men use your products?
Yes! Skincare isn't gendered, and goat milk works beautifully for typically male skin concerns. The gentle formula soothes post-shave irritation, the balanced approach helps control oil without stripping, and the effective ingredients work on thicker male skin.
Many men in our own family (including our D1 athletes) use our products daily.
About Our Farm & Practices
Where is your farm located?
Our family farm is in Washington State, in the beautiful Pacific Northwest. We raise our goats here and produce all our products on-site, ensuring complete control over quality from animal to finished product.
How are your goats treated?
Like family—because they are. Our goats have names, not numbers. They have space to roam, fresh air, quality food, and daily attention from people who genuinely care about them. We know each goat's personality, preferences, and health history.
We got into this business because goats helped our family through a difficult time. Treating them well isn't just ethics—it's gratitude.
Is your goat milk fresh?
Yes. Because we raise our own goats and produce on-site, our milk goes from animal to product quickly—often within days. This preserves the beneficial enzymes, vitamins, and compounds that degrade in milk that travels through long supply chains.
This farm-to-formula freshness is something industrial goat milk skincare simply can't match.
Do you hurt the goats to get milk?
Not at all. Dairy goats naturally produce milk after having babies, and they need to be milked regularly for their own comfort and health—much like dairy cows. Our goats actually line up for milking because it relieves pressure and they enjoy the routine and attention.
We keep our herd small and treat milking as bonding time, not industrial extraction.
Orders & Shipping
Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future—join our email list to be notified when we expand.
How long does shipping take?
Orders typically ship within 1-3 business days. Delivery time depends on your location, but most domestic orders arrive within 5-7 business days. You'll receive tracking information once your order ships.
What if I'm not satisfied with my purchase?
We want you to love your products. If you're not completely satisfied, contact us within 30 days of purchase and we'll make it right—whether that's a replacement, exchange, or refund.
We stand behind everything we make.
Do you offer samples?
We occasionally include samples with orders. For specific sample requests, contact us directly and we'll do our best to accommodate—especially if you're trying to decide between products.
Do you sell wholesale?
We work with select retailers, spas, and boutiques who share our values. If you're interested in carrying Artisan The Goat products, please contact us with information about your business.
Still Have Questions?
We mean it when we say we read every message. If your question isn't answered here, reach out through our contact page or email us directly. We're a family business, and connecting with our customers is one of the best parts of what we do.
Thank you for being part of the Artisan The Goat community.